Hotel Text Chat Support Agent (Remote / Entry Level): Provide exceptional customer service by promptly addressing guest inquiries and resolving issues via text chat. Maintain a friendly and professional tone while assisting with reservations, cancellations, and general information. Collaborate with team members to ensure seamless communication and guest satisfaction. Utilize problem-solving skills to handle diverse situations efficiently. Stay updated on hotel policies and promotions to offer accurate information. Embrace a flexible schedule to accommodate varying shifts and time zones.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.