Hotel Social Media Support Specialist – Facebook Messenger: Engage guests with prompt, friendly responses, ensuring satisfaction and loyalty. Address inquiries, resolve issues, and provide information about services and amenities. Collaborate with teams to enhance guest experiences and maintain brand reputation. Monitor feedback, identify trends, and suggest improvements. Utilize tools to track interactions and ensure timely follow-ups. Stay updated on hotel offerings and social media best practices. Foster a welcoming online presence, turning interactions into memorable experiences.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.