Hotel Social Media Help Specialist – Entry Level: Engage with guests across social platforms, providing prompt, friendly assistance. Address inquiries, resolve issues, and enhance guest experiences through effective communication. Monitor feedback, collaborate with teams, and maintain brand voice. Adapt to diverse situations, ensuring satisfaction and loyalty. Stay updated on trends, tools, and best practices. Foster positive interactions, turning challenges into opportunities. Support marketing efforts, driving engagement and visibility. Be proactive, empathetic, and solution-oriented, contributing to a welcoming online presence.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.