Hotel Social Media Chat Support Specialist (Remote): Engage with guests through social media platforms, providing prompt and friendly assistance. Address inquiries, resolve issues, and enhance guest experiences by delivering personalized solutions. Collaborate with team members to ensure consistent messaging and uphold brand standards. Monitor social media channels for feedback and trends, contributing to continuous improvement. Maintain a positive online presence, fostering community engagement and loyalty. Adapt to diverse communication styles, ensuring clarity and empathy in every interaction.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.Â
If you can start right away please apply below.