Hotel Digital Support Specialist – Entry Level: Engage with guests online, providing prompt assistance and resolving inquiries efficiently. Utilize digital tools to manage reservations, address concerns, and enhance guest experiences. Collaborate with team members to ensure seamless communication and service delivery. Maintain a positive, professional demeanor while adapting to diverse guest needs. Stay informed about hotel offerings and promotions to provide accurate information. Uphold company standards and contribute to a welcoming, supportive digital environment for all guests.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.