Hotel Customer Experience Specialist (Fully Remote, Entry Level): Deliver exceptional service by assisting guests with reservations, inquiries, and concerns via chat. Ensure a seamless experience by providing accurate information and personalized solutions. Collaborate with team members to enhance guest satisfaction and maintain brand standards. Utilize problem-solving skills to address issues promptly and effectively. Stay updated on hotel offerings and promotions to provide guests with the best options. Embrace a customer-first mindset, fostering positive interactions and building lasting relationships.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.