Hotel Customer Chat Support Specialist: Engage with guests through live chat, providing prompt and courteous assistance. Address inquiries about reservations, amenities, and local attractions. Resolve issues efficiently, ensuring guest satisfaction. Collaborate with team members to enhance service quality. Maintain up-to-date knowledge of hotel policies and promotions. Utilize problem-solving skills to handle diverse situations. Uphold a friendly and professional demeanor, fostering a welcoming virtual environment. Adapt to varying guest needs, ensuring a seamless and memorable experience for all visitors.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.