Café Technical Support Specialist (Live Chat / No Phone): Engage with customers through live chat to resolve technical issues related to café equipment and software. Provide clear, concise guidance and troubleshooting steps. Collaborate with team members to ensure consistent support and share solutions. Maintain a friendly, professional demeanor while addressing customer concerns. Document interactions and solutions for future reference. Stay updated on product knowledge and technical advancements to enhance support quality. Prioritize customer satisfaction and efficient problem resolution.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.