Café Technical Customer Support Specialist: Deliver exceptional assistance by addressing customer inquiries and resolving technical issues related to café equipment and software. Engage with customers through chat, providing clear, concise solutions while maintaining a friendly and professional tone. Collaborate with team members to ensure seamless service and share insights for continuous improvement. Stay updated on product knowledge and industry trends to enhance support quality. Prioritize customer satisfaction and foster positive relationships to enhance the overall café experience.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.