Café Online Customer Support Agent: Engage with customers in a friendly, efficient manner, addressing inquiries and resolving issues related to orders, products, and services. Utilize active listening and clear communication to ensure customer satisfaction. Collaborate with team members to enhance service quality and streamline processes. Maintain up-to-date knowledge of offerings and promotions. Adapt to diverse customer needs and provide personalized assistance. Uphold company values and contribute to a positive online experience for all patrons.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.