Café Live Chatter (Social Media): Engage with customers across social platforms, providing prompt responses to inquiries and feedback. Foster a welcoming online atmosphere, ensuring each interaction reflects the brand’s values. Monitor trends and conversations, offering insights to enhance customer experience. Collaborate with team members to address concerns and share positive stories. Maintain a friendly, approachable tone, adapting communication style to suit diverse audiences. Stay informed about product updates and promotions to deliver accurate information. Prioritize customer satisfaction and build lasting relationships.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.