Café Digital Communications Social Media Assistant – Entry Level: Engage with customers across social media platforms, providing prompt and friendly responses. Monitor and manage comments, messages, and reviews, ensuring a positive brand image. Collaborate with the team to create engaging content and support marketing campaigns. Stay updated on social media trends and tools. Assist in analyzing engagement metrics to improve strategies. Maintain a professional and approachable online presence, fostering community growth and customer satisfaction. Adapt to various communication styles and handle inquiries efficiently.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.