Café Customer Engagement Specialist: Connect with patrons through dynamic online interactions, ensuring each inquiry is met with warmth and efficiency. Provide personalized solutions, guiding customers through menu selections, order processes, and loyalty programs. Foster a welcoming digital atmosphere, addressing concerns with empathy and clarity. Collaborate with team members to enhance service quality and customer satisfaction. Stay informed about café offerings and promotions to deliver accurate information. Cultivate lasting relationships, turning every chat into a memorable café experience.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.