Hotel Customer Engagement Specialist – Entry Level (Remote): Deliver exceptional guest experiences by addressing inquiries, resolving issues, and providing information via chat. Foster positive relationships with guests, ensuring satisfaction and loyalty. Utilize problem-solving skills to handle diverse situations efficiently. Maintain a friendly, professional demeanor while adhering to company guidelines. Collaborate with team members to enhance service quality. Stay informed about hotel offerings and promotions to assist guests effectively. Embrace continuous learning to improve communication and engagement strategies.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.