Hotel Customer Chat Agent: Engage guests with warmth and professionalism, addressing inquiries and resolving issues promptly. Provide information on reservations, amenities, and local attractions. Collaborate with team members to ensure seamless guest experiences. Utilize problem-solving skills to handle complaints and escalate when necessary. Maintain accurate records of interactions and feedback. Adapt communication style to diverse clientele, ensuring satisfaction and loyalty. Stay updated on hotel policies and promotions to offer informed assistance. Embrace a customer-first mindset, enhancing the hospitality journey.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.