Café Customer Service Social Media Representative (No Phone Calling): Engage with customers online, addressing inquiries and resolving issues promptly. Foster a welcoming digital environment by sharing updates, promotions, and responding to feedback. Collaborate with team members to ensure consistent messaging and maintain brand voice. Monitor social media channels for trends and opportunities to enhance customer experience. Utilize creative problem-solving skills to handle diverse situations, ensuring customer satisfaction. Stay informed about café offerings to provide accurate information and support.
What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. These could be support questions from existing customers or sales questions from potential new customers.
Contract length: No fixed term.
Rate: $35 per hour.
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 10+ hours availability per week. Reliable internet connection.
Hours per week: 10 + hours a week.
Location: Remote work online (United States preferred).
Live chat support workers are in huge demand worldwide right now.
If you can start right away please apply below.